Job Description

Dave Asprey Group - 

Over the last two decades Dave, “The Father of Biohacking” has worked with world-renowned doctors, researchers, scientists, and global mavericks to uncover the latest, most innovative methods, techniques, and products for enhancing mental and physical performance. Dave has personally spent over $2 million taking control of his own biology – pushing the bounds of human possibility all in the name of science evolution and revolution. He is a four-time New York Times bestselling science author, host of the Webby award-winning podcast The Human Upgrade, and has been featured on the Today Show, CNN, The New York Times, Fast Company, Vogue, and more.

40 Years of Zen - 

40 Years of Zen, the brainchild of Dave Asprey is a master luxury retreat that delivers the benefits of decades of meditation in just five days. Utilizing cutting-edge technology in neurofeedback and nutrition with the expertise of top neuroscientists, meditators, and industry-leading executive trainers, Dave crafted 40 Years of Zen: the most powerful 5-day neurofeedback program on the planet. 

Customer Service Technician -

The Customer Experience Specialist administers, plans, and organizes neurofeedback sessions, monitors client progress using relevant software analysis tools, maintains client progress, prepares, and keeps inventory of the equipment, electrodes, and instruments for the session, and completes required documentation. 

The ideal candidate is a proactive, polished, and detail-oriented professional with strong technical and customer service skills. This person will excel in dynamic environments, and will always maintain composure and precision. They quickly and effectively solve complex and unique problems using innovative techniques and thrive in collaborative team settings within and outside of the Zen group. 

What You Will Be Doing - 

1. Clients: 

• Administer routine baseline Quantitative electroencephalography (QEEG) and electroencephalogram (EEG) procedures 
• Oversee the administration of CAP and POD neurofeedback sessions, maintaining high data quality standards
• Maintain client records for CAP and POD sessions 
• Address client questions regarding care, maintenance, and optimization of their training during and after the program 

2. Staff, Program, and Equipment: 

• Monitor compliance of office and neurotechnology with professional standards, including maintenance, organization, and cleanliness of the EEG caps, electronic equipment, and the neurofeedback suite 
• Consult and provide ongoing training for relevant staff, supporting an integrated training model 
• Attend and participate in departmental and webinar meetings 

3. Research and Development: 

• Collaborate with the development of new training protocols, features, and programs 
• Maintain and implement new research information and protocols, while staying appraised with any new techniques and technology 

What It Takes / Requirements -

• Hospitality and/or health and wellness experience preferred
• Experience working with high-end clients and ensuring the highest standards of personalized and attentive customer service 
• Proficiency with 19-channel qEEG/brain mapping and neurofeedback, (LORETA, NeuroGuide, BrainSurfer), and 2-Channel and 4/8-channel training (Cygnet) preferred
• Consistently model the core values of integrity, kindness, curiosity, and world-class standards
• Maintain discretion and professionalism at all times

Compensation - 

Based on this position and the requirements above we are offering compensation of $25 - $30 per hour. The actual compensation will be carefully considered based on a range of factors including your skills, qualifications, experience, and location. 

Benefits - 

We offer 16 days of paid vacation, along with sick pay and holiday pay. In addition, we cover 100% of health, dental, and vision premiums for our employees, and 50% for their dependents. Employees also have the option to contribute to a 401(k) plan. 

Must be able to meet the position requirements with or without reasonable accommodation. 

**All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application. 

Dave Asprey Group is an Equal Opportunity Employer

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